Policies

If you don't see your question answered here please reach out at hey@christianiabikesamerica.com or call us at 831.824.4124.

Policies

As Christiania Bikes are built to order, all sales are final.  If your bike is damaged in shipping or has any defects upon delivery, please contact us immediately. New, unused accessories can be returned within 30 days. If you have any issues with your order, please reach out and send us an email to hey@christianiabikesamerica.com.

Delivery

Your bike is shipped or delivered to you fully assembled and ready to ride! In stock bikes are available for in store pick-up, delivery within the Bay area or shipping within the continental US and Canada.   Shipping takes 5-10 business days from the time it leaves our shop.  For more info on having your bike shipped see our blog post on shipping.

Special Orders

Custom bikes are available--plan on 8-12 weeks for delivery. If you are placing an order for multiple bikes for a business, non-profit or community organization or just want something extra special, email us at hey@christianiabikesamerica.com for pricing.

Accessories

We carry a large selection of accessories for your bike.  In stock accessories will be shipped out ASAP.  Accessories that are not in stock will be shipped directly from the factory and make take up to 4 weeks.  For some of our favorite accessories check out this blog post.

Warranty?

You can find warranty information here.